Services
From first-touch lead capture to deep CRM integration, Stonetpanda covers the full automation journey.
Every bot we configure accounts for local languages, mobile-first users, and Kenyan business hours.
Stonetpanda does not sell generic off-the-shelf software. For each client, we conduct a discovery session to map customer journeys, identify the questions that repeat most frequently, and determine which actions — such as booking a consultation or submitting a quote request — should be automated first. The result is a chatbot configured in our n8n-based pipeline, connected to your WhatsApp Business account or embedded on your website, and integrated with your preferred data destination. A typical deployment goes from signed agreement to live chatbot in five to seven business days. Post-launch, we monitor conversation logs weekly for the first month and refine the bot's responses based on real interactions.
Each service can be deployed independently or bundled for a comprehensive automation stack.
A structured conversational flow greets website and WhatsApp visitors, asks qualifying questions, and stores responses in real time. Leads are tagged by urgency and routed to the right team member. You receive a daily digest of all captured contacts, with full conversation transcripts.
We build a knowledge base from your existing support documentation, FAQs, and product descriptions. The chatbot handles routine queries 24 hours a day and escalates complex issues to a human agent via email or WhatsApp alert, ensuring no client feels ignored.
Clients see your real-time availability, select a slot, and confirm their booking without calling your office. Automated reminders reduce no-shows, and cancellations are handled gracefully within the chat, keeping your calendar accurate at all times.
We audit your inbound communications to identify the 30 to 50 questions that account for the majority of your support volume. These are mapped into a structured intent library, which the chatbot uses to deliver consistent, accurate answers — updated whenever your products or policies change.
Conversation outcomes — lead details, support tickets, and booking records — are pushed automatically to HubSpot, Zoho CRM, or a Google Sheets destination of your choice. We build and test the integration as part of your onboarding, and it runs silently in the background from day one.
Straightforward answers about how Stonetpanda's service actually works.
No. Our team handles the full setup — from conversation design to integration testing. You provide information about your business and we handle the rest. After launch, you manage the bot through a simple dashboard that requires no coding knowledge.
We currently deploy on WhatsApp Business, website live-chat widgets (compatible with WordPress, Wix, and custom HTML sites), and Facebook Messenger. Most of our Kenyan clients start with WhatsApp, where their customers are most active.
A standard single-channel deployment takes five to seven business days from the signed agreement. Deployments involving CRM integration or multiple channels may take up to fourteen business days. We provide a clear project timeline at the start of every engagement.
Basic Swahili greetings and common phrases can be incorporated into the conversation flow. Full Swahili natural language understanding is on our development roadmap. For now, the primary conversation language is English, which covers the majority of formal business enquiries in Kenya.
The bot is configured with a graceful fallback that acknowledges the limitation, collects the customer's contact details, and alerts your team via email or WhatsApp. The customer is never left with a dead end, and your team follows up within the next business hours.
Speak with a Stonetpanda consultant and watch the chatbot handle a scenario from your own business.
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